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Sustainability

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True story

An accounting firm relayed this scene to me this week.  One of the firm’s partners, Dan, was at a rugby game with a few of his clients.  They’d had a few beers and the banter was flowing. Out of the blue one of Dan’s clients (his name is also Dan, which is co...
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Screening potential clients sounds rather clinical, a bit like screening for a disease.

Truth be told, D clients are like parasites.  They can be painful, demand attention, drain your energy, query your bills and if they refer you work - breed more parasites.  Most significantly, they’ll damage your brand, morale and culture. Unlike the pa...
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There is no doubt accountants need to evolve.

The accounting industry is going through massive change in response to compliance automation, tax simplification and an increasing demand from clients for more proactive services.  Contrary to popular opinion (or fake news), I am not of the view that we are talking abou...
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I’m a firm believer that everyone comes to work to do a great job - initially anyway.  So why do businesses have poor performers?  Likewise, why do team members find it difficult to deal with conflict in the workplace; that difficult client or demanding boss? To ...
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I firmly believe that when anyone starts a new role they come to work with the intention of doing a great job. They're keen to make an impression, to make a difference, and to enjoy themselves. After all life is too short, right? If the average person spends 40,000 hours of ...
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The power of drawing

May 17, 2017

A picture paints a thousand words. So why don't we draw more?

My old excuse (below the line thinking) was that I'm an accountant and therefore I can't draw. Too bad if you're a visual learner, you'll just have to listen to what I say or read my words. Worse still, I'll subject you to death by PowerPoint. Does this sound familiar? Thos...
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A resolution is defined as: 'A firm decision to do or not do something.' When we set attainable resolutions we gain clarity of our desired direction both personally and professionally. They say it takes 21 times to change or create a habit and by actively speaking change w...
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Success in sport is all about playing your 'A' game. Being the best you can be through preparation and training, during the game and even after with modesty and humility in success and graciousness in defeat. If everyone on the team plays their 'A' game the results are impre...
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It's common knowledge that our perception of the value or quality of a product or service diminishes as the price goes down. Conversely, the higher the price, the higher the perception of value or quality....
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Fear of selling is holding accountants back.

Product pushing is trying to sell a number of different products or services to clients irrespective of their needs. We've all experienced the stereotypical insurance salesperson who is only interested in getting the sale. As the client in this situation we want to run fo...
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