Listen to what your peers are saying about us...

I was feeling overwhelmed by the ad hoc nature of advising clients, and how I was becoming a bottle neck for these services in my firm. I wanted a systemised, replicable process for delivering Business Advisory that my team would be able to use, and The Gap offered this and more - it was like opening a treasure chest of services for Panthera.

It means we can offer and monetise Advisory - we kept leaving money on the table when advising clients as we didn’t know when to start charging. It’s allowed us to better articulate the value that we bring, and it’s also meant we’re more aware of the value that we offer clients when we help them to grow their businesses. It means our business is able to help more clients in a deeper way than “just doing the numbers” and in the end this makes our business more valuable too.

We wouldn’t be where we are at Panthera without the support and service that everyone at The Gap offers us and we love being part of The Gap family.

Tory Wagg - Panthera Accounting

As soon as we went through The Gap demo, we knew this was the product we were looking for.

It has added content and confidence to add Business Planning and Quarterly Accountability to our service range. It has given us tangible products to discuss with our clients, and it has supported marketing and mindset training. 

The community and collaborations with other firms has been an unexpected gain from joining The Gap – I didn't expect to be teaming up with sales professionals to deliver support to my clients or to be offering manager level ad-hoc support to other growing firms. It wouldn't have happened without The Gap community.

The support during COVID was amazing, and the webinars really helped us demonstrate that we truly cared and add value to our clients.

Rebecca Trudgett, Switchfoot Accounting.

When we came across The Gap, we immediately saw the upside and potential that it could deliver, not only to our business, but also to the way we deliver services to our clients. 

Most of the heavy lifting has been done for us, The Gap has detailed processes and strategies on how to deliver these services and how to successfully implement new processes internally. We’ve used these systems to deliver higher value services to our clients and have had a real uplift within our team on the way they can deliver these services. 

The networking and support structure was so unexpected, as well as the amount of content that is available for review. This has been great with running internal mindset sessions with the team that focus on the personal side of things rather than the normal technical training we often focus on. 

The support at The Gap has been outstanding and has gone way beyond what we expected. They’re prepared to go the extra yard to look at different solutions that can assist our business. I wish we came across The Gap earlier than we did – the last 12 months have been great, and we are now a better business because of it.

Troy Townley, HTA Advisory.

I’ve always looked to provide additional support to clients to help them improve their businesses.  Up until I started using The Gap, this support had been very much on an ad-hoc basis without having a well structured format to follow.  While it wasn’t quite a case of reinventing the wheel each time, it didn’t flow as smoothly as I would like.

The Gap with its straight forward, easy to understand, systemised approach allows me to provide business development support to clients in a far more valuable way. 

The Gap is the product I have been looking but had never been able to find.  The focus is on adding value for clients and not just selling more services to drive up fee revenue.

I’d strongly recommend that for any accountants looking to do more for their clients they put down the fancy forecasting tools for a moment and give The Gap a go, they won’t be disappointed.

Mark Telford, Telfords Chartered Accountants.
Most Valued Professional, United Kingdom - Xero Awards 2018

At the start I wasn’t sure I could do this.  I’m not an accountant so I wasn’t sure clients would pay me well to help them run a better business.  Since joining The Gap I’ve increased my hourly recovery rate in some cases by more than three times. 

The potential for bookkeepers to help small business is huge.

Haylee Wrenn, Accountabill Ltd.

Four years ago, I was stuck in compliance work.  Now I make 5 to 6 client calls a day and spend the rest of my day delivering business development work.  We’ve put our accountants in charge of delivering the draft accounts meetings so that we can run the coaching meetings. 

In two years, we’ve gone from zero to 25% of our total revenue coming from BD work. 

Niran Iswar, BetterCo Ltd.

We were looking for a way to deliver Business Advisory services and provide service agreements to our clients. The Gap enabled us to have a structured way of doing this. Following their process to offer a complimentary meeting to existing clients has already developed into a number of Business Plans, with many more scheduled for this year.

The Training Sprints and Masterclasses are excellent and always provide a boost. The sheer volume of resources is very impressive; I hadn’t realised how much was in The Gap that we can share with our team and use on our own business too. The support from The Gap team and the community has been excellent! We have regular update sessions with our Member Success Specialist, Debbie, who is so enthusiastic and makes us want to do more.

We are only in the very early stages of our Gap journey but can already see how much we can help clients and involve more of our team in delivering Advisory services.

Steven Bourne, The Chartwell Practice Ltd